Privacy Policy

This Privacy Policy outlines how SolidConc Pty Ltd ("we," "our," or "us") collects, uses, discloses, and protects personal information obtained through customer interactions and participation in our Holiday Package Draw. By accessing our website, making a purchase, or entering the Holiday Package Draw, you consent to the terms outlined in this Privacy Policy.

1. Collection of Information:

•             We collect personal information, such as name, contact details, and payment information, when customers make a purchase on our website or enter the Holiday Package Draw.

2. Use of Information:

•             Personal information collected is used for the purpose of processing orders, managing customer accounts, and conducting the Holiday Package Draw.

•             We may use contact information to notify Holiday Package Draw winners and deliver prizes.

3. Sharing of Information:

•             Personal information will not be disclosed, sold, or rented to third parties, except for the purpose of prize fulfillment and as required.

4. Security:

•             We implement industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction.

5. Cookies:

•             Our website may use cookies to enhance user experience and collect information about how the website is used. Users can adjust browser settings to refuse cookies, but this may affect the functionality of the website.

6. Third-Party Links:

•             Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

7. Holiday Package Draw Data:

•             Information collected during the Holiday Package Draw, including entries and winner details, may be retained for a reasonable period for auditing and legal purposes.

8. Access and Correction:

•             Customers can request access to their personal information or request corrections by contacting us at   solidconc@outlook.com

9. Age Restrictions:

•             Participation in the Holiday Package Draw is restricted to individuals over the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.

10. Changes to Privacy Policy:

•             We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal reasons. The latest version will be posted on our website.

11. Contact Information:

•             If you have any questions or concerns about this Privacy Policy or our practices, please contact us at   solidconc@outlook.com

By using our website and participating in the Holiday Package Draw, you acknowledge and agree to the terms outlined in this Privacy Policy.



Refund Policy

At Solid Conc, we strive to provide high-quality products and excellent customer service. Please read our refund policy carefully before making a purchase.

No Refunds for Change of Mind

We do not offer refunds or exchanges for change of mind. Please ensure that you carefully review your order before completing the purchase. If you have any questions about a product, feel free to contact us for assistance before placing your order.

No Refunds for Incorrect Sizing

We cannot offer refunds or exchanges for items that do not fit due to incorrect sizing. Detailed sizing tables are provided for each clothing product to assist you in selecting the appropriate size. Please refer to these tables carefully before making your purchase.

Refunds for Damaged Items

We only offer refunds or exchanges for items that are damaged or defective upon receipt. If you receive a damaged item, please contact us immediately at solidconc@outlook.com with details of the product and the damage. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions about our refund policy or need assistance with a damaged item, please contact us at solidconc@outlook.com. Our customer service team is here to help.